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02 / THE MISSING LAYER
The surface can improve while something underneath begins to weaken.
The surface can improve while something underneath begins to weaken.
AI produces immediate and visible benefits. Work gets completed faster. Information becomes easier to access. Ideas can be developed and expressed remarkably quickly.
Those benefits are real.
But research and real-world cases are also pointing towards quieter changes:
This work has been informed by emerging research into critical thinking and AI use, reported cases of unchecked AI-generated work and growing concern about knowledge and understanding becoming weaker inside organisations.
Selected sources include research from Microsoft and Carnegie Mellon, AP reporting on the Deloitte Australia case and Harvard Business Review’s work on organisational knowledge decay.
03 / THE METHODOLOGY
Three modes.
Three modes.
Different demands on human thinking.
Different demands on human thinking.
I created the AI Use Modes Model™ as a practical way to examine how people use AI and the behaviours forming around that use.
People generally use AI for three broad purposes.
04 / NEW WAYS OF WORKING
As AI takes on more of the work, human involvement needs to become more deliberate.
As AI takes on more of the work, human involvement needs to become more deliberate.
05 / THE HUMAN LOOP™
Keep people involved where their thinking matters most.
Keep people involved where their thinking matters most.
The Human Loop™ turns the methodology into practical action.
It introduces deliberate moments of human involvement before, during and after AI-supported work.
06 / IDEAS THAT SHAPED THE WORK
Exploring what changes when AI becomes part of everyday work.
Exploring what changes when AI becomes part of everyday work.
AI is changing how work gets done. But what is it doing to how we think?
AI is changing how work gets done. But what is it doing to how we think?
There’s a moment every driver knows. Your satnav tells you to turn left, you see a river and for a split second you trust the voice more than your eyes. That moment of blind trust is funny on a country lane. It’s less funny when millions of us are handing off decisions to large language models at work. At the start of 2026 this wasn’t just a metaphor: an Amazon delivery driver followed her GPS onto The Broomway, a 600‑year‑old footpath across the Essex mudflats...
AI isn’t affecting your organisation’s performance. The behaviours it creates are.
AI isn’t affecting your organisation’s performance. The behaviours it creates are.
Last year, a report prepared by Deloitte for the Australian government came under scrutiny after researchers discovered references to academic papers that didn't exist...
The work looked confident. The people presenting it weren't.
The work looked confident. The people presenting it weren't.
AI makes your work sound confident, but can you explain the thinking behind it? Explore how effortless polish triggers a new kind of imposter syndrome....
07 / CLOSING INVITATION
Better AI use is not only about what the tech can do. It is about what people continue to do with it.
Better AI use is not only about what the tech can do. It is about what people continue to do with it.
If you have a person, team or type of work in mind, let’s have an exploratory conversation. You do not need to have the scope worked out before getting in touch.
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