Privacy and confidentiality

Last updated: 10 August 2026

This page explains how I handle personal information received through this website and how confidentiality is approached when discussing or carrying out work.

Who is responsible for your information?

This website and business are operated by Ben Bailey under the name Ben Bailey | AI & Human Performance.

For questions about your information or to exercise your data-protection rights, email:

bensbrand@gmail.com

Information I may collect

If you contact me through the website form, I collect the information you choose to provide:

• Your name

• Your email address

• What you would like to discuss

I may also receive personal information when you email me directly or communicate with me in connection with a possible or existing engagement.

Please do not include confidential information, work examples or personal information about an employee in your initial enquiry.

How I use your information

I use personal information only where necessary to:

• Respond to your enquiry

• Understand what you are seeing or trying to address

• Decide whether a conversation or engagement may be useful

• Arrange and deliver agreed work

• Maintain appropriate business, legal and financial records

• Protect the security and integrity of the website and my business

The legal basis will normally be taking steps at your request before entering into a contract, performing an agreed contract, complying with a legal obligation or pursuing legitimate business interests such as responding to enquiries and maintaining correspondence.

I do not use an enquiry to add you to a newsletter or general marketing list. I do not sell personal information or use it for automated decision-making or profiling.

Google Forms and other service providers

The enquiry form is provided through Google Forms and the website is hosted using Google Sites. Information submitted through the form is processed and stored using Google services.

Form responses are not public. They can be accessed only through authorised accounts used to manage the form and respond to enquiries.

Google and any other service providers I use may process information on my behalf in accordance with their own terms, privacy policies and applicable data-protection safeguards. You can read Google’s Privacy Policy.

Information may also be shared with professional advisers or public authorities where reasonably necessary to meet legal, regulatory, insurance or professional obligations.

Confidentiality in client work

An initial enquiry is not a secure channel for confidential or sensitive material.

If we decide to work together, the handling of information can be agreed before detailed material is shared. Depending on the engagement, this may cover:

• What information will be provided

• Who may access it

• How findings will be reported

• How information will be stored and retained

• Whether information should be anonymised

• What may or may not be used publicly

I will not publish identifiable client material, employee information or a case study without prior approval.

How long I keep information

Information is kept only for as long as reasonably necessary for the purpose for which it was collected.

Enquiries that do not lead to an engagement will normally be deleted within 24 months of the last meaningful contact.

Where work proceeds, some records may be retained for longer where necessary for contractual, legal, tax, insurance or record-keeping purposes. Information will be deleted or anonymised when it is no longer required.

Your rights

Depending on the law that applies, you may have the right to:

• Ask for access to your personal information

• Ask for inaccurate information to be corrected

• Ask for information to be deleted

• Ask for processing to be restricted

• Object to certain uses of your information

• Ask for information to be provided in a portable format

• Withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances and legal basis for processing.

To make a request, email bensbrand@gmail.com. I may need to confirm your identity before acting on a request.

You may also raise a concern with the data-protection supervisory authority in the country where you live or work.

Security

I take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. However, no website, form or email service can guarantee complete security, which is why confidential or sensitive material should not be included in an initial message.

Cookies

For information about cookies and similar technologies used by this website and its service providers, please read the Cookie notice.

Changes to this page

This page may be updated if the website, services or legal requirements change. The date at the top will show when it was last revised.